At TechOnLed, we want our customers to be completely satisfied with their purchases. That's why we offer a straightforward return policy to ensure that if you're not happy with your order, you can return it hassle-free.
If for any reason you're not satisfied with your purchase from TechOnLed, you can return it within 30 days from the date of purchase for a full refund or exchange. To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as when you received it.
To initiate a return, please contact our customer service team, and we'll guide you through the process. Once your return is authorized, you'll receive a shipping label via email to return the product to our warehouse.
Upon receiving your returned item, we'll inspect it to ensure that it meets the eligibility criteria. If everything is in order, we'll process your refund or exchange within seven business days. If you're receiving a refund, please note that it may take up to 10 business days for the refund to appear in your account.
Please note that TechOnLed does not cover the cost of return shipping unless the product is defective or damaged upon arrival. We also reserve the right to deny a return if the product does not meet our return policy criteria.
If you have any questions or concerns regarding our return policy, please don't hesitate to contact our customer service team, and we'll be happy to assist you.