At TechOnLed, we strive to provide our customers with the highest quality products and services. We understand that sometimes our customers may need to return or exchange their purchase, and we want to ensure that this process is as smooth and hassle-free as possible.
If for any reason you are not satisfied with your purchase from TechOnLed, you may request a refund or exchange within 30 days of the purchase date. To be eligible for a refund or exchange, the item must be in its original condition and packaging, with all accessories and manuals included.
To initiate a return or exchange, please contact our customer service team via email, phone or our online contact form, providing your order number and the reason for the return or exchange. Our customer service team will provide you with instructions on how to proceed with the return or exchange process.
If you are requesting a refund, we will issue a refund to the original payment method used for the purchase. Please note that it may take up to 5 business days for the refund to appear in your account, depending on your financial institution. Shipping costs are non-refundable, and the customer is responsible for the cost of return shipping.
If you are requesting an exchange, we will ship the replacement item to you once we receive the returned item and verify its condition. The customer is responsible for the cost of return shipping, and we will cover the cost of shipping the replacement item to you.
Please note that some items may be subject to a restocking fee of up to 20% of the purchase price. This fee will be deducted from the refund amount.
At TechOnLed, we stand behind our products and services and want our customers to be completely satisfied with their purchase. If you have any questions or concerns regarding our refund policy, please do not hesitate to contact our customer service team.